We make sure to make our product listings as accurate and descriptive as possible so that the customers can make informed choices. Before dispatching the orders, we undertake multi-layer quality checks to ensure that your order reaches you in perfect condition.
We only offer exchanges for domestic orders. The item(s) requested for exchange should be unused, unwashed, unworn, and must be returned with all its packaging and tags.
Exchange Terms and Criteria:
Please note the following points while requesting an exchange for your order:
We provide detailed product descriptions for every outfit along with its color, fit, wash care, and other details. However, due to differences in every clothes and footewear display settings, colors, etc., there might be a slight color difference. Therefore, we will not be able to entertain or accept exchange requests under color difference, fabric material, quality, etc.
Hyren.co shall only entertain exchange requests for orders placed on our official website, https://hyren.co/return-request/
Currently, we do not offer exchanges for orders from outside India.
Exchange Process:
If your exchange request meets the above-mentioned terms and criteria, here’s the step-by-step exchange process we undertake to ensure hassle-free support.
You can raise the exchange query with us via mail at info@hyren.co or call on +91-8299305677 within 24-48 hours of order delivery. You can also raise the query directly on the website, here:https://hyren.co/return-request/
(In case, you wish to send the exchange product directly to us, our team shall share the shipping address with you. After dispatching the item(s), we request you to share the AWB number along with the courier company name and POD. Please ensure that you dispatch the items for exchange via reputed courier agencies only because Hyren.co shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer.)
Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 7-10 working days.
Exchanges for size will only be done once per order, and multiple exchanges of products on the same order will not be entertained.
Terms of order cancellation by customer and/or by Hyren.co.
We offer you the ease of cancellation of your prepaid and COD orders within 24 hours of order placement.
To request cancellation, please email us at info@hyren.co or call us on our customer support number at +91-8299305677.
We also reserve the right to cancel or not accept certain customer orders due to various reasons that may include reasons such as unavailability of fabrics/raw materials, wrong product listing, or pricing on the website, and intimation by our analytics team for payment-related or fraudulent practices issues, etc. In the case where prepaid orders are canceled by Hyren.co, we shall refund the complete amount of the order in their registered bank account with us. We shall inform the customer about the same via mail on their registered email ID. Our decision to accept or cancel shall remain final and binding.
Any cancellations after placing prepaid orders will be charged for 2-3% (as payment gateway charges).
In case of a refund for a defective/damaged product gateway charges of 3% and 2% will be deducted for Prepaid and COD orders respectively.
